Terms & Conditions

• The price you see online is an estimate. We confirm your final price on-site, before any work begins, and we don’t revise it afterwards.

• Sending a booking request doesn’t confirm a booking. We contact you to confirm the time and arrange a site inspection.

• There is nothing to pay when you request a quote or a booking. We only ask for payment once your final price has been agreed.

• Please give us accurate details about the property, and make sure we can get in and park on the day.

• Nothing in these terms takes away your rights under the Australian Consumer Law.

These terms apply when you use the TRG Property Services website, request a quote or booking, and when we provide cleaning services to you. “We”, “us” and “our” means TRG Property Services. “You” means the person using our website or booking our services.

By requesting a quote or booking, you agree to these terms. Please read them together with our Privacy Policy, which explains how we handle your information.

• The information on our website is general. We work to keep it accurate and up to date, including service descriptions and prices, but it may change without notice.

• Please only use our forms for genuine enquiries and bookings, with your own details or details you are allowed to give us. Our forms are protected against spam, and we may decline submissions that look automated or misleading.

• The content on our website, including text, photos and our logo, belongs to us or is used with permission. Please don’t copy it for commercial use without asking us.

Our instant quote works out an estimate from the details you give us: the type of property, its size (bedrooms and bathrooms, floor area, or the hours you need), the type of clean, how often you want it, and any add-on services you choose.

• The estimate is only as accurate as those details. A property that is larger, in a different condition, or needs more work than described may cost more, or less.

• Regular cleans (for example, fortnightly) may be discounted. Any discount is shown in your estimate.

• Optional add-on services are priced separately and shown in your estimate when you choose them. Some are charged per item (for example, per window), and regular-clean discounts don’t apply to add-ons.

• A quote you email to yourself reflects our prices on the day you sent it.

• Some services can’t be priced online. Their service pages show “Request a quote” instead of “Book Now”. Ask us through our contact page and we will quote them for you.

An online estimate is not a final price or a fixed-price offer. Your final price is confirmed on-site, before any work begins.

When you send a booking request through our website:

1. We email you a copy of your request with your booking reference.

2. Our team contacts you to confirm your booking and arrange a site inspection.

3. Your booking is confirmed only when we confirm it with you. Sending a request doesn’t guarantee the date or time you asked for.

We may decline a booking request, for example if the property is outside the areas listed on our Service Areas page, or the work is not something we can do safely. If we do, we will let you know.

• The dates and times offered online reflect our working days and hours, and any days we are closed. They are preferred start times, not guaranteed appointments.

• We confirm your time with you before the day.

• If something on our side means we can’t attend at the confirmed time, we will contact you as soon as we can to arrange another time.

Before any work begins, we inspect the property and confirm your final price with you. The final price may differ from your online estimate if the job is bigger or harder than described, for example because of the size or condition of the property, or extra work you ask for.

• You decide whether to go ahead. If you don’t accept the confirmed price, you can cancel, and there is nothing to pay for the request.

• Once confirmed, your price holds. We don’t revise a confirmed price afterwards.

• If you ask us to add work beyond what was agreed, we will agree the price for it with you before we do it.

• There is nothing to pay when you request a quote or a booking, and our website never asks for your card or bank details.

• We only ask for payment once your final price has been agreed. We will tell you how and when to pay when we confirm your price.

• All prices are in Australian dollars.

You only pay the price we confirm with you, including any add-on services you chose. We won’t add charges you haven’t agreed to.

• If you need to change or cancel a booking, please tell us as early as possible. Reply to your confirmation email or call us, quoting your booking reference.

• Before your price is confirmed, there is nothing to pay if you change your mind.

• If we need to change or cancel a booking, we will contact you as soon as we can.

To help us do a great job, please:

• Give us accurate details about the property and the clean you need. Your estimate and the plan for the day depend on them.

• Make sure we can get in. We will use the access method you chose when booking (for example, you will be home, a lockbox or keypad, a hidden key, or a building concierge). If you use a lockbox or keypad, we arrange the code with you after booking.

• Tell us about parking. Let us know if there is no parking nearby, so we can plan for it.

• Let us know about anything that affects access or safety before the day, so we can plan the job safely.

• Keep your contact details up to date, so we can reach you about your booking.

• Supplies and equipment are included in your price. Our team arrives with everything needed for the job.

• What’s included in each service is described on its service page. Anything listed as not included isn’t part of the price unless we agree otherwise.

• Quality check. We do a final quality check of every area before we leave. If anything isn’t right, tell us and we’ll make it right.

• Insured. We are insured and bonded.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes those rights.

To the extent the law allows, we are not responsible for loss that is not a reasonably foreseeable result of something we did or failed to do.

Where our services are not of a kind ordinarily acquired for personal, domestic or household use (for example, some commercial cleaning), and to the extent the law allows, our liability for failing to meet a consumer guarantee is limited to supplying the services again, or paying the cost of having them supplied again.

If you’re not happy with a clean, or think something was damaged during one, please tell us as soon as possible by phone or email, quoting your booking reference. Telling us early makes it easier to look into what happened and put it right.

• We will listen, look into it with you, and tell you what we will do about it.

• Where the problem is ours, we will make it right, for example by returning to re-clean an area.

• If we can’t resolve a complaint together, you can contact Consumer Protection WA at consumerprotection.wa.gov.au for free advice.

This process doesn’t limit your rights under the Australian Consumer Law, described above.

• We contact you by email or phone using the details you give us, about your quote, booking or enquiry.

• Our emails come from our own address. If you can’t find one, please check your junk or spam folder.

• You can reach us on (04) 6035 8122 or at info@trgpropertyservices.com.au. We reply to enquiries within one business day.

We may update our services, prices and these terms from time to time. The date at the top of this page shows when these terms were last updated. The terms that apply to your booking are the ones on our website when you made your request, unless we agree otherwise with you.

These terms are governed by the laws of Western Australia, and the courts of Western Australia have jurisdiction.