Privacy Policy

• We only ask for what we need to quote, book and carry out your clean, and to reply to you.

• If you start a form but don’t send it, we don’t keep what you typed.

• We don’t take payment or card details on this website.

• We don’t use analytics, advertising or tracking cookies, and we don’t sell, rent or trade your information.

• You can ask to see, correct or delete the information we hold about you at any time.

TRG Property Services (“we”, “us”, “our”) is a local cleaning business serving Port Hedland and South Hedland, Western Australia. This policy explains how we handle personal information collected through our website, our online quote and booking forms, our contact form, and when you call or email us.

We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect depends on what you do. We only collect information you give us, plus a small amount of technical information your browser sends when you visit any website.

When you get an instant quote

Our quote calculator asks about the job: the type of property, its size (bedrooms and bathrooms, floor area, or the hours you need), the type of clean and how often. Using the calculator on its own does not ask who you are, and nothing is saved.

When you email yourself a quote

If you choose “Email me this quote”, we collect your name, email address and, if you choose to give it, your phone number, together with the quote details above. We keep a copy of the quote as an enquiry, so our team can answer questions about it or follow up if you haven’t booked.

When you request a booking

Our Book Now form collects:

• Your details: first and last name, email address and phone number.

• The property address: street address, unit number (if any), suburb and postcode.

• Access and parking: how our team will get in (for example, you will be home, or there is a lockbox or concierge) and what parking is available.

• The job: property type and size, type of clean, frequency, any add-on services, your preferred date and time, and the estimated price shown to you.

When you contact us

Our contact form collects your name, email address, phone number, a subject and your message. If you call or email us directly, we keep what you tell us so we can help.

When you visit our website

Like every website, ours receives your IP address and basic browser and device information when you load a page. We use these to keep the site working and secure (see “Cookies and similar technologies” and “Keeping your information safe” below). We don’t use analytics or advertising tools to track you. A few parts of our pages, such as fonts, maps and the security check on our forms, are loaded from other companies, which also receive this information (see “Cookies and similar technologies”).

Please don’t include sensitive information, such as health details, in a message or form. We don’t need it to quote or clean, and our forms never ask for it.

We also keep a record of each booking request exactly as you sent it, and of any changes our team makes to it afterwards (for example, a price confirmed after the site inspection), so there is always an accurate history of what was agreed.

We only use your information for these purposes, for purposes you would reasonably expect, or where the law requires or allows it. If you don’t give us the information a form asks for, we may not be able to quote, book or reply to you.

We know that telling a business how to get into your home or workplace takes trust.

• Our booking form asks how we will get in, not for the key or code itself. If you use a lockbox or keypad, we arrange the code with you after booking.

• Access and parking details are used only to carry out your clean.

• To plan travel, our team may look up your address in a mapping service such as Google Maps.

When you send a form, our website emails:

• you a copy of your booking request, quote or enquiry (quotes include a PDF copy), and

• our team inbox the details you sent, so we can respond.

After that, we contact you by email or phone about your quote, booking or enquiry. We don’t send newsletters or marketing emails, and we don’t add you to a mailing list.

Cookies are small files a website stores in your browser. Our website only sets the cookies it needs to work. We don’t use analytics, advertising or tracking cookies.

Because these cookies are essential, the website can’t work properly without them. You can still block or delete cookies in your browser settings.

Our website also loads a few things from other companies. When they load, those companies receive your IP address and browser information, as described in their own privacy policies:

• Fonts. The typefaces on every page are loaded from Google Fonts.

• Maps. Our Contact Us, Service Areas and town pages show a map from Google Maps. Google may set its own cookies when the map loads. If you would rather avoid this, you can call or email us instead of using those pages.

When you send one of our forms, a security check called Cloudflare Turnstile helps tell people from automated programs. It usually runs in the background without you doing anything, and occasionally asks you to tick a box. To do this, Cloudflare processes information about your browser and device, including your IP address.

Your information is seen by the members of our team who need it to quote, book and carry out your clean. We also use a small number of service providers who handle information on our behalf, only so they can provide their service to us:

• the company that hosts our website and stores its data

• Microsoft, whose Microsoft 365 service we use to send and receive email, including the emails our website sends

• Cloudflare, which runs the security check on our forms (see above)

• Google, which provides the fonts and maps on our website (see above), and Google Maps, when our team looks up your address to plan travel

We may also disclose information when the law requires or allows it, for example to respond to a lawful request from a government authority.

We never sell, rent or trade your personal information, and we don’t share it with advertisers.

Microsoft, Cloudflare and Google are based in the United States, and these providers may store or process information outside Australia, including in the United States. Where that happens, we take reasonable steps to make sure your information is protected in line with the Australian Privacy Principles.

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access, change or disclosure. For example:

• Only our team can see bookings and enquiries. Each person has their own account, and accounts are created by invitation only.

• Our forms are protected against spam and automated misuse. When a submission looks suspicious, we record limited technical details, such as the IP address, in a security log. Email addresses in that log are stored in a scrambled (hashed) form.

• Forms only save anything when you send them, so a half-finished form leaves no record behind.

No method of storing or sending information over the internet is completely secure. If we become aware of a data breach that is likely to cause you serious harm, we will tell you and the Office of the Australian Information Commissioner as the law requires.

• Bookings, quotes and enquiries are kept while we need them to provide our services and keep accurate business records, and for any longer period the law requires (for example, for tax). After that, we delete them.

• Security log entries are deleted automatically after 30 days.

• Spam-protection records used to spot repeated submissions are kept for about an hour.

• Website sessions expire after 2 hours without activity.

• See your information. You can ask what personal information we hold about you and for a copy of it.

• Correct it. If something is wrong or out of date, such as your address or phone number, tell us and we will fix it.

• Delete it. You can ask us to delete your information. We will, unless we need to keep it for a legal reason, and we will tell you if that applies.

• Stay anonymous. You can ask general questions, for example about our services or prices, without telling us who you are. We do need your name and contact details to quote formally, book or reply to you.

To make a request, contact us using the details below. We may need to confirm your identity first, to protect your information. We will respond within a reasonable time, usually within 30 days, and there is no charge to make a request.

If you have a question about this policy, or think we have mishandled your information, please contact us first so we can put it right:

• Email: info@trgpropertyservices.com.au

• Phone: (04) 6035 8122

We will look into your complaint and respond within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

We may update this policy when the way we handle information changes. The date at the top of this page shows when it was last updated. Any changes apply from that date.